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HOURS OF OPERATION

MONDAY - FRIDAY | 8:00PM-12N EST; 2:00PM-8:00PM EST

WEEKENDS | CLOSED

HOLIDAYS | CLOSED

ACCEPTANCE OF TERMS AND CONDITIONS

Once payment has been submitted, we are under the impression that the client has read and agrees to terms and conditions.

PAYMENTS/CHARGES

For services under $500, entire payment is required to begin service.

Services over $500 are eligible for a partial payment pf 50% before work begins and the remaining 50% when projects are completed. Projects will remain in the property of the designer until full payment is received.

Failure to submit payment within 14 days after your service has been completed will result in an additional fee of $100 being added. Failure to submit payment within 28 days after your service has been completed will result in termination of contract. Client will be required to pay full price before receiving services again.

REFUNDS, EXCHANGES AND CANCEL FEES

ALL SALES ARE FINAL

We will not grant a refund under any circumstances. If a client decides he/she would like to cancel their services for any reason, they will not be granted a refund. Any payment that has been submitted whether a deposit or full amount, the payment is final sale.

Any project or designs will remain in the ownership of the designer without full payment. Failure to comply with terms and conditions could result into legal action.

TURNAROUND TIMES

We, KennAesthetics work extremely diligent to deliver projects on time. Sometimes, we encounter high order volume, so additional time may be required to complete a project/service. It is clients' responsibility to read over the descriptions of their desired service, as the description has the turnaround time along with more important information client must know.

Please note that turnaround time does not begin until client has provided designer with the required documents. 

For A La Carte' services the turnaround time is between 7-21 business days.

Packages and Web Designs turnaround times are between 3-4 business weeks.

REVISIONS + DESIGNING + DESIGN FILES

Design proofs are sent before a final decision is made. Proofs have a strict revision policy which is in the description of each service. They can not be used as these designs belong to the designer and are for viewing purposes only.  It is the clients' responsibility to ensure information and spelling is correct within their proof before finalization. If finalized, an additional fee is required to change. Please be mindful revisions take anywhere between 1-3 business days depending on designer's workload.

When client is explaining their vision, we require a thorough description. We strongly recommend brainstorming your ideas before placing your order. KennAesthetics is incapable of meeting a vision if client does not have one. We do not freestyle under any circumstances to avoid prolonged turnaround times and confusion.

Final Files are sent in JPEG and PNG. We do not provide PDF files unless they are files required for printing or upon request. If you request additional files more than 2 days after receiving your initial files, the turnaround time is 1-3 business days. If you request additional files more than 30 days later, a fee is required. Once final files are sent, client now has complete ownership of their files. LLCS, Trademarking and Copyrights are strictly up to the client.

WEBSITE AND PACKAGE FORMS

ALL FORMS MUST BE COMPLETED IN FULL

Clients' receive a form for Branding packages and Website designs within 24-48 hours after their purchase. The form is composed of a variety of questions to assist your designer with the completion of your project. When sending your form back, it is required to have an electronic signature, placed in a WORD DOCUMENT and answered IN FULL. The turnaround time for your project does not start until your form is sent back completed. If you send your form back three weeks later then, that is when the turnaround begins. If you do not have your information together, do not purchase. We prefer having your form sent back within 24-72 hours after receiving it.

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